Only faulthy item can be returned and exchange a new set within 7days after customer received it. After 7days it will goes to warranty policy which cover and given by the manufacturer.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used, damaged or not in complete condition, there will not be any exchange allowed.
Seraya Electrical Enterprise will also not be responsible if your shipment is lost during the shipping process and customer will have to bear the return and new shipment postage by themselves. Once we have checked and confirm the goods/products, new set will be sent out within 3working days. Seraya Electrical Enterprise reserve the right to accept or reject the return item.
Please return your purchase to the following address:
Seraya Electrical Enterprise (HQ)
No 66 Jalan Bunga Tanjung 8 Taman Putra 68000 Ampang
Please contact us at firstname.lastname@example.org or +6016 2873228 if you have any questions or doubts.